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Enter your case number, serial number, or SNID in order to check the status of your repair. The average repair time is 5 to 10 business days from the date we receive your product. Once your repair is complete, you will receive an email indicating your repair has closed. When your product ships, you will receive another email with tracking information.
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Please enter a case number, serial number, or SNID.
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Could not find a matching Case ID. Case IDs created before May 6th, 2019 have been converted into a new format. Please check your latest email for your new case number or enter your Serial Number.
Could not find a case matching that serial number. Acer serial numbers are 22 alpha-numeric characters, and will always use zero and never the letter O.
Could not find a case matching that SNID, please check your input.
We were able to locate results for your service request. The following is the most up to date information available on your repair. You may re-check this form at any time for additional information.